Pre-Conference RCA Workshop

Date: May 7, 2013 08:30:00 to 17:30

Dissecting Errors in Complex Systems:
Raising the Bar in Root Cause Analysis

SCAHRM is proud to announce we will again be providing a pre-conference skill enhancement program as a companion to our Annual Educational Conference.


May 7, 2013


8:30am - 5:30pm
with full breakfast sponsored by Hegeler & Anderson, A Professional Corporation




Rancho Las Palmas Resort & Spa
41000 Bob Hope Drive
Rancho Mirage, CA 92270
(866) 423-1195


Mark Galley - Certified Reliability Engineer, Think Reliability


9.6 BRN
ASHRM/MCLE pending approval

Root cause analysis is one of many valuable tools employed by today’s risk managers. For this 8-hour workshop, SCAHRM has tailored the applied science of fault engineering and causation analysis to the healthcare setting. Some of the topics that will be covered include:

  • Work process
  • Analysis basics
  • Failure analysis engineering
  • Investigative tools
  • Facilitation/documentation

This program will prove invaluable to anyone involved in conducting investigations of adverse events across the healthcare industry. Please join your SCAHRM colleagues for this exciting and informative workshop. Space is limited, so reserve your spot today!

Mark Galley - Cause Mapping RCA Investigator & Instructor
Mark has a Bachelor of Science in Mechanical Engineering from the University of Colorado in Boulder and obtained his certification as a Reliability Engineer in 1993 through the American Society for Quality. He is a regular presenter at national conferences and is a member of the National Speakers Association.

Mark’s practical experience in root cause analysis and work process reliability was developed during his time at the Dow Chemical Company where he worked for almost 9 years. He has been facilitating incident investigations and teaching workshops on root cause analysis for 14 years. Mark founded ThinkReliability in Houston in 2000. His work spans several industries including manufacturing, power generation, aviation, refining, telecommunications, healthcare, information technology, aerospace, marine and transportation.

Location: Rancho Las Palmas Resort & Spa
Calendar Label: Pre-Conference RCA Workshop
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